Privacy Policy

How Metrica Software Inc. collects, uses, and protects personal information on the Sherlock. website.

Published by
Metrica Software Inc.
Registered address
203 North LaSalle Street, Suite 2100, Chicago – 60601, Illinois, United States of America
Telephone
+1 (302) 487-0988
Contact
Send a message — select Other as the topic
Applies to
The website iamsherlock.ai (the “Site”)
Effective date
23 September 2026

1. Introduction

Metrica Software Inc. (“we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, https://iamsherlock.ai (the “Site”).

This Policy covers the Site only. Sherlock. is an app installed into your own Atlassian site, and the Jira and Confluence content it reads there is processed under your agreement with Atlassian and with us as a vendor, not under this Policy.

2. Information We Collect

a. Information you provide

  • Contact details submitted through the forms on this Site: name, work email, company, role, team size, topic, and your message.
  • An optional file attachment, where you choose to send one with a contact message.
  • Feedback and support enquiries you send us directly.

b. Information collected automatically

Standard server request data such as IP address, device type, browser, referring page, and the pages visited.

3. Use of Personal Information

We use your data to:

  • Reply to you and arrange demos, evaluations, and support conversations.
  • Improve the performance and usability of the Site.
  • Monitor usage for analytics.
  • Comply with legal requirements.

We rely on:

  • Your consent, for example when you submit a form.
  • Legitimate interest, for analytics and for understanding how the Site is used.
  • Contractual obligations.
  • Legal compliance.

5. Third-Party Services

The Site loads its typefaces from Google Fonts (fonts.googleapis.com and fonts.gstatic.com), which receives the visitor’s IP address as part of that request.

Subscription, billing, and installation of Sherlock. are handled by the Atlassian Marketplace under Atlassian’s own terms.

6. Data Sharing

We do not sell your data. We may share it with trusted vendors for:

  • Hosting and cloud infrastructure.
  • Customer support and communication.
  • Legal and regulatory purposes.

7. Data Retention

We retain personal data only as long as necessary for the purposes described above, or as required by law.

8. Your Rights

Depending on where you live, you may have the right to:

  • Access, correct, or delete your data.
  • Withdraw consent.
  • Object to processing.
  • Lodge a complaint with a data protection authority.

To exercise any of these, contact us.

9. Data Transfers

Our services are hosted in the United States. If you are outside the U.S., your information may be transferred to and processed in the U.S. under appropriate safeguards.

10. Security

We apply technical and organisational measures to protect your data against unauthorised access, loss, and misuse.

11. Updates to This Policy

We may update this Policy from time to time. Material changes will be announced by a clear notice on the Site, and the effective date above will be revised.

Effective date of this version: 23 September 2026.